Terms & Conditions
At Eastern Kitchen (accessible from ekitchenbd.com), your privacy is of paramount importance to us. This Privacy Policy document outlines the types of information we collect, how we use it, and the safeguards we put in place to protect your personal details when you visit our website, place orders, or use our services.
1. Information We Collect
To process your orders and provide a seamless shopping experience, we may collect the following personal details:
- Personal Identification Info: Name, phone number, email address, and delivery/shipping address.
- Order & Transaction Details: Products ordered, payment method preferences, delivery instructions, and purchase history.
- Technical Data: IP address, browser type, device information, and site interaction data gathered automatically via cookies or analytics tools.
2. How We Use Your Information
We use the collected information strictly for legitimate business and operational purposes, including:
- Processing, fulfilling, and delivering your orders accurately.
- Contacting you regarding order confirmation, updates, or delivery status.
- Providing customer support and handling returns, replacements, or refunds.
- Improving our website functionality, product offerings, and overall user experience.
- Sending occasional updates, promotions, or offer notifications (you can opt-out at any time).
3. Fresh Products & Dietary Notes
When you provide specific details regarding food allergies, dietary preferences, or custom handling instructions during order placement, we handle this information with strict confidentiality. It is solely used to ensure food safety and accurate order fulfillment.
4. Data Protection & Security
We implement appropriate physical, technical, and managerial safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We do not sell, rent, or trade your personal data to third parties under any circumstances.
5. Sharing with Trusted Third Parties
We may share necessary personal details only with trusted service partners strictly for operational needs, such as:
- Delivery & Logistics Partners: Sharing name, phone number, and address to deliver your items.
- Payment Gateways: Secure processing of digital payments.
- Legal Requirements: Disclosing information if required by the applicable laws of Bangladesh or law enforcement authorities.
6. Cookies and Tracking Technologies
Eastern Kitchen uses cookies to enhance browsing experience, remember shopping cart items, and understand website traffic. You can choose to disable cookies through your browser settings, though some website features may not function properly as a result.
7. Your Rights and Choices
As a customer, you have the right to:
- Request access to the personal data we hold about you.
- Ask us to correct or update inaccurate or incomplete information.
- Request the deletion of your personal account or order history, subject to legal retention obligations.
8. Changes to This Privacy Policy
Eastern Kitchen reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us:
Eastern Kitchen
🌐 Website: ekitchenbd.com
📞 Phone: 01333432202
📧 Email: info@ekitchenbd.com
“If it is not good enough for our own family, it is not good enough for yours.”
