Last Updated: September 2026
At Eastern Kitchen, we understand that when you order food online, you want it to arrive fresh, safe, and on time. We carefully prepare and pack every order before sending it to you.
24–48 hours after order confirmation (varies based on location, traffic, weather, and availability).
Some of our items are available on a pre-order basis requiring additional preparation, sourcing, or processing time. Specific preparation schedules are highlighted on the product page or communicated prior to confirmation.
Note: Orders with both ready-to-ship and pre-order items will be shipped together based on the pre-order timeline unless requested otherwise.
Eastern Kitchen currently serves selected locations across Bangladesh. Applicable delivery charges are calculated transparently during checkout or communicated prior to confirmation, based on:
For fresh meat, dairy, fruits, prepared meals, and traditional pitha, we request customers to:
*Eastern Kitchen is not responsible for quality loss due to improper storage after successfully handing over the delivery.
Please ensure an active contact number and accurate address are provided. If our delivery team cannot reach you, rescheduling may incur additional delivery charges.
Unforeseen Delays: While we aim for prompt fulfillment, extreme weather, traffic congestion, or public holidays may cause minor delays. We will keep you updated if significant disruptions occur.
Please inspect your items immediately upon arrival. If you receive damaged, leaking, incorrect, or expired products:
Reporting Window: Within 24 hours of delivery. Please retain original packaging and photos for verification.
“If it is not good enough for our own family, it is not good enough for yours.”
EASTERN KITCHEN QUALITY COMMITMENT
Get in touch with our support team anytime.
