Privacy Policy

1. Information We Collect

To process and deliver your orders accurately, we collect the following types of information when you shop with us:

• Customer Contact Details: Full name, phone number, delivery address, and email address.
• Order Information: Items selected, purchase history, delivery preferences, and special dietary/handling instructions.
• Technical & Browsing Data: IP address, device type, browser information, and website usage statistics collected via standard cookies.

2. How We Use Your Information

We use your information strictly for legitimate e-commerce operations, including:

• Processing, packing, and dispatching your online food and grocery orders.
• Sending SMS or phone updates regarding order status, confirmation, and delivery coordination.
• Managing returns, replacements, and customer support queries.
• Improving website speed, navigation, product inventory, and customer experience.

3. Data Sharing with Service Partners

We only share necessary information with trusted third-party service providers required to complete your transactions:

• Delivery & Courier Services: Sharing recipient name, contact number, and address for order delivery.
• Payment Gateways / MFS: Processing online payments securely via SSL-encrypted payment systems.
• Legal Compliance: If required by Bangladeshi law or legal authorities to protect against fraud or security threats.

4. Security & Data Protection

Eastern Kitchen employs technical, administrative, and physical safety measures to secure your personal data against unauthorized access, loss, or misuse. Access to personal customer data is restricted exclusively to authorized personnel handling fulfillment and customer service.

5. Cookies Policy

Our website uses cookies to store shopping cart items, remember user session preferences, and gather basic web analytics. You can choose to turn off cookies through your browser settings, although certain features of the store may not function optimally as a result.

6. Your Data Rights

As our valued customer, you have the right to:

• Request a copy of the personal data we store about you.
• Request updates or corrections to any inaccurate contact information.
• Request deletion of your account/data, subject to transaction record-keeping required by law.

Have privacy concerns or questions?

Reach out to our support team directly.