Return & Refund Policy

1. Damaged or Incorrect Products

If you receive a product that is damaged, leaking, spoiled, expired, incorrect, or different from what you ordered, please contact us as soon as possible within the specified reporting window.

2. What We May Offer

Depending on the situation and product condition, Eastern Kitchen may provide:

• A replacement product or an equivalent alternative
• A full or partial refund
• Store credit, where appropriate

Note: If a replacement is unavailable, we will arrange a refund according to the circumstances.

3. Food Safety & Quality Issues

If you believe a food product is unsafe, spoiled, contaminated, or unsuitable for consumption:

• Please do not consume the product.
• Keep the product and original packaging available.
• Contact us immediately. We may request photographs, videos, or batch information for inspection.

4. Perishable Items & Change of Mind

For food safety and hygiene reasons, fresh meat, dairy, fruits, vegetables, cooked food, and pitha generally cannot be returned after delivery unless there is a genuine quality, damage, or fulfillment error.

We do not accept returns simply due to a change of mind or personal taste preference after delivery or opening.

5. Refund Processing

Once a return or refund request is reviewed and approved, we will notify you of the resolution. Refund completion timelines depend on the original payment method and mobile financial service (MFS) or bank processing times.

Need assistance with a return or refund?

Contact our customer support team directly.